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Privacy Policy

Privacy Policy

This page was last updated on 21-12-2023.


We assume that you trust us. Therefore, we see it as our responsibility to protect your privacy. On this page we explain what information we collect when you use our website, why we collect it and how we use it to improve your user experience. This privacy policy applies to the services of www.manoxe.com and is not responsible for the privacy practices of other sites and resources. By using our website, you agree to our privacy policy. manoxe.com respects the privacy of all users of its website and ensures that any personal information you provide is treated confidentially.

Our use of the collected data

Use of our services

When you register for one of our services, we ask you to provide personal data. This data is used to provide the service. The data is stored on our own secure servers www.manoxe.com or on third party servers. We will not combine this data with other personal data in our possession.

Communication

If you send us an e-mail or other communication, we may store this communication. Sometimes we ask you to provide personal data that is relevant to the current situation. This enables us to process and respond to your requests. The data is stored on our own secure servers at www.manoxe.com or on third-party servers. We will not combine this data with other personal data in our possession.

Cookies

We collect data for research purposes to better understand our customers and customize our services accordingly. This website uses "cookies" (text files placed on your computer) to help the website analyze how users use the site. The information generated by the cookie about your use of the website may be transmitted to www.manoxe.com or to secure third-party servers. We use this information to find out how you use the website, to compile reports on website activity and to provide other services relating to website activity and internet usage.

Modifications

This privacy policy will be adapted to the use and functions of this website. Any adjustments and/or changes to this website may result in changes to this privacy policy. We therefore recommend that you read this privacy policy regularly.

Personal data settings

We give all visitors the opportunity to view, change or delete the personal data they have provided to us.

Changing/unsubscribing from the newsletter service

At the end of each mailing you will find the option to change your details or unsubscribe from the newsletter.

Changing/unsubscribing from communication

If you wish to change your details or be removed from our files, please contact us. You will find our contact details below.

Deactivation of cookies

Most browsers are set to accept cookies by default, but you can set your browser to refuse all cookies or to alert you when a cookie is being sent. However, some features and services on our website and other websites may not function properly if cookies are disabled in your browser.


Purposes of use

We do not collect or use information for purposes other than those described in this Privacy Policy unless we have obtained your prior consent to do so.

Third parties

Information is not shared with third parties, with the exception of web applications and vendor integrations that we use for our store and order fulfillment. This also includes the WebwinkelKeur rating system. This data is used exclusively for the purposes of the application and is not passed on to third parties. In some cases, the data may also be passed on internally. Our employees are obliged to protect the confidentiality of your data.

Questions and comments

We regularly review our compliance with this Privacy Policy. If you have any questions about this privacy policy, please contact us at info@manoxe.com.
Shipping and delivery

We strive to make the ordering and delivery process as easy as possible for our customers. However, should you have any questions or concerns, please do not hesitate to contact our customer service team. Below we explain how your order will be processed and delivered.

Shipping costs

We cover the shipping costs for every order. All our products are delivered to your home free of charge. There is no minimum order quantity.

Shipping your order

Once you've found the perfect product on our website, you want to enjoy it as soon as possible! That's why we make sure your order is processed and shipped as quickly as possible.

Here you can find the average delivery times for all our packages:

Once you have placed your order, we need 1 to 2 working days to process it. On weekdays it takes one working day, but if you order on a Friday evening or at the weekend, it may take a little longer.

Your order will then be delivered within 1 to 2 days.

Once your order has been processed, it will be shipped, which takes 2 to 3 working days on average.

Once your order has been placed, you will receive an email with your personalized tracking code within a few days. With this code you can track your order via our tracking partner. You can find more information on our "Track & Trace" page.

If you want to make sure your order is shipped today, you can always call us. Our service team will be happy to help you make the right choice.

Delivery of your order

Once your order has been delivered, it's time to enjoy it! Of course, there may still be a problem. Would you like to exchange or return it? Go to this page.

A faulty product?

Very unfortunate! It can happen that your product is damaged in transit. In this case, we always deliver a new package the first time and unfortunately cannot refund the purchase price. If the product is damaged a second time, we will refund the full purchase price.

How to order

Ordering from manoxe is very simple. First go to the product page and add the desired product to your shopping cart. To do this, click on the "Add to cart" button.

It is important that you check that you have selected the correct variants. If everything is in order, click on the "Proceed to checkout" button. Enter the correct address details on the information page. Make sure that all the information is correct. Once this information has been entered correctly, you can click on the "Proceed to checkout" button.

On the "Shipping" page you can check the data you have entered once again. Please note that all shipping is free of charge. As a thank you to our customers, we always cover the shipping and delivery costs. You can now proceed by clicking on the "Proceed to payment" button.

When it comes to payment options, you can choose between several payment methods. At www.manoxe.com, all payment options are SSL-encrypted, which means you can always rely on a secure payment environment.

Visa
Mastercard
Amex
Maestro


Once you have selected the appropriate payment method, click on the "Proceed to checkout" button and you will be redirected to your chosen payment method. Follow the instructions on the relevant page to complete your order. If you have any problems with your order, please do not hesitate to contact us.

Have you lost your parcel?

If a package has been lost or could not be delivered for logistical reasons, we will always send you a new package before making a refund or return. If you have not received the order within 30 days of dispatch, you can return it.

If you have any further questions, please do not hesitate to contact us.

Business Information

Company name: Manoxe

Adress: Wagnerplein 27, 2324GB Leiden

Company number: 76505861

E-mailinfo@manoxe.com

Phone+31610346660

Opening hours

Monday-Friday: 09:00 - 19:00
Saturday: 10:00 - 17:00