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Return & Refund Policy

Important information

  • You have 30 days to return
  • Up to 7 days to process refunds
  • No restocking fees
  • Contact customer service for return address


Return Period
30 days from the date of delivery. You have the right to return your goods within 30 days of receiving your order.

To be returned, the item must be unused and in the same condition as when you received it. It must also be in its original packaging.

Refunds
Once we have approved your return, you will automatically receive a full refund within 7 days using the same payment method you used to place your order;

No restocking fees are charged for items you return.

Delayed or missing refunds
If you have not yet received a refund, first check your bank account.

Then contact your credit card company or bank as it may take some time for the refund to be officially transferred.

If you have done all this and still have not received a refund, please contact us at info@manoxe.com

Exchanges
We only exchange defective or damaged items. If you would like to exchange an item, please email info@manoxe.com
The quickest way to make sure you get what you want is to return the item you received and place a new order for the item you want.

Starting a return :
To initiate a return, follow these steps

(1)- Please contact us: Please send an email to info@manoxe.com stating your order number and the reason for the return. If possible, include clear photos of any damage or problems.


(2)- Return authorization: Our customer service team will reply to you with instructions on how to return the product. Depending on the reason for the return, you may be asked to provide additional information or documents.


(3)- Return with postage: Send the product at your own expense to the address provided. Please ensure that the product is carefully packed to prevent damage in transit.


(4)- Inspection and processing: When we receive the returned product, we will inspect its condition and the reason. We will refund you accordingly.

Return shipping
You are responsible for return shipping costs;

Company name: Manoxe

Adress: Wagnerplein 27, 2324GB Leiden

Company number: 76505861

E-mailinfo@manoxe.com

Phone+31610346660

Opening hours

Monday-Friday: 09:00 - 19:00
Saturday: 10:00 - 17:00

Closed Sundays and public holidays.